Privacy Policy
Sydney Grace
Contact@sydneygraceco.com
36 Zepher Way
Oroville, CA 95966
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our store. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each
click;
● monitor if our website is running with the high performance we are dedicated to
providing;
● let you browse between products without having to start back from the home page at
each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the
use of cookies. Cookies are small text files that most websites use. A website places cookies in the
web browser and then reads the information collected through the cookies every time the user
performs an action. We use cookies. Without enabling this mechanism and this kind of cookies
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address, phone number (some carriers require it for delivery), and your shipping and billing address. We also use your contact and order information to send you communications related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and when you decide to buy our products, you do not have to provide all of your information over
again -- you just have to log-in. Before registering your account, we will ask you to expressly
provide your consent to this privacy policy. Only if you give us your consent, we will open your
account. We also offer you the possibility to easily withdraw your consent and delete your account. Just
connect with us through email at contact@sydneygraceco.com.
Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to
remind you about your interest. If you are not comfortable in receiving further emails of this kind,
we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.
Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you
bought. We want to be sure that whether you love your purchase or have a complaint, you can
share your opinion with other customers.
Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the
page or the product you viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is very similar to the
“essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a "beacon," that
we allow you to block.
Other uses of personal data
We may also use your email address to keep you updated on news, sales, and promotions. An easy opt-out option is given in each communication. Your name, phone number, and email address is shared with our email marketing companies at Chimp Mail and Attentive SMS Marketing for the purpose of sending our newsletters. You can visit their website at www.mailchimp.com and www.Attentive.com to view their privacy policies.
We use Attentive, a third-party marketing automation platform, to provide email and SMS marketing services. If you voluntarily subscribe to our marketing communications by providing your email address or mobile phone number, that information is transmitted to and stored by Attentive so we can send promotional messages, transactional communications (where applicable), and other updates you have requested.
Your participation in our SMS or email marketing programs is voluntary, and you may unsubscribe at any time using the instructions provided in our communications.
Website Activity and Marketing Technologies
Our website uses cookies, pixels, tags, scripts, and similar technologies provided by us and our service providers to help operate the website, analyze website performance, improve user experience, personalize content, measure marketing effectiveness, and support our marketing communications.
As part of these services, certain information about your interactions with our website may be transmitted to third-party service providers, including Attentive. Depending on how you interact with our website, this information may include:
- Pages viewed
- Products viewed
- Search queries submitted through our website
- Shopping cart activity
- Referring pages
- Browser and device information
- IP address
- Cookie identifiers
- Session information
- Website events and interactions
This information helps us understand how visitors use our website, improve our services, measure advertising performance, personalize customer experiences, and provide relevant marketing communications.
Third-Party Marketing Providers
We use trusted third-party service providers to help us operate our business, including providers that assist with:
- Website hosting
- E-commerce functionality
- Payment processing
- Analytics
- Email marketing
- SMS marketing
- Customer communications
- Advertising and marketing performance
- Payment Processing
These providers may process information on our behalf as necessary to provide their services.
Our current providers may include:
- Attentive (SMS and email marketing)
- Google Analytics
- Meta
- BigCommerce
- InstockNotify
- QuickBooks
- Stamps.com
- Goaffpro
- Route
- Tiktok
- ShipStation
- Route
- Venmo
- Paypal
- Braintree
- ApplePay
- AfterPay
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide essential website functionality and, where applicable, to support analytics and marketing.
Where required by applicable law, marketing and analytics technologies are used only after receiving your consent through our cookie preference tools. You may change your cookie preferences at any time through our cookie settings.
How do we process your information?
We use an external provider to run our store, BigCommerce . BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:
QuickBooks for our accounting records. You can visit Quickbooks.com for their privacy policy.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with
requirements for the security of credit card information), but we want to use accredited
companies to process your credit card information. We process credit card and paypal payments through Braintree.
● Shipping: We integrate with USPS to fulfill your orders.
Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honored to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the top of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal
Obligations such as for tax reasons or fraud detection.
Who can you reach out to for privacy matters?
You can contact our Data Privacy Leader here:
Laura Fox
contact@sydneygraceco.com
36 Zepher Way
Oroville, CA 95966
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with us at the email address above.
Any update?
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal
obligation, we will publish the new version on our website.